> For the complete documentation index, see [llms.txt](https://docs.velogicfit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.velogicfit.com/de/allgemein/support-policy.md).

# Velogics Support-Richtlinie

Velogics E-Mail-First-Support-Richtlinie und wie Sie Hilfe erhalten

## Velogics Support-Richtlinie ist „E-Mail zuerst“

* Alle Supportanfragen sollten per E-Mail eingeleitet werden: <support@velogicfit.com>
* Wir bemühen uns, auf alle Support-E-Mails innerhalb eines Geschäftstages zu antworten, oft viel schneller
* Wenn es sich um ein Hardwareproblem oder ein Problem handelt, bei dem wir Ihren Bildschirm sehen müssen, können Sie [hier eine Fernsupport-Sitzung buchen](https://calendly.com/velogic-darren/remote-support-30).

> **Warum zuerst E-Mail?**
>
> E-Mail ermöglicht es uns, **zu priorisieren**, über **verschiedene Zeitzonen hinweg**, um **Aufzeichnungen** unseres Gesprächs zu führen, um **Kollegen** bei Bedarf einzubeziehen und sicherzustellen, dass **nichts übersehen wird!**
>
> Über Chat oder soziale Medien erhalten Sie keine schnellere Antwort, daher verwenden Sie bitte E-Mail.


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