Velogic | General | Knowledge Base

General
Velogic's Support Policy
Velogic's support policy is "email-first" All support questions should be initiated via email: support@velogicfit.com We aim to reply to all support emails within one business day, and often much sooner If required, we can escalate to a remote ...
Changing your credit card
If your credit card expires, or you need to change the credit card used for your Velogic subscriptions, you can do that yourself easily via our web application. Here's how: 1. Log into https://app.velogicfit.com/login 2. Click on your email address ...
Downloading statements
If you need detailed statements for your accounting record, you can download these through our website. 1. Log into https://app.velogicfit.com 2. Click on your email address on the top-right, and choose "Your plans": 3. Click "Manage" on the plan: 4. ...
Using Bar XY Cartesian Coordinates
Over the last few years it has become standard practice for bike manufacturers to provide Reach and Stack figures in their geometry charts. As shown below, these metrics give the coordinates of the top of the Head Tube relative to the Bottom Bracket. ...

Popular Articles
Using Bar XY Cartesian Coordinates
Over the last few years it has become standard practice for bike manufacturers to provide Reach and Stack figures in their geometry charts. As shown below, these metrics give the coordinates of the top of the Head Tube relative to the Bottom Bracket. ...
Setting up the fit area
Where should the camera be positioned? The camera should be positioned 180cm-220cm from the bike (roughly 6-7 feet) with the lens ideally at a height of 95cm. Relative to the bike the camera should be pointing at the approximate midpoint between bars ...
Triathlon metrics
While the majority of the metrics are the same for a Tri/TT fit as a road one, there are a few key differences. Triathlon position The major change in body angles is a much lower torso angle than on a road bike (possible thanks to moving the saddle ...
Using frame comparison
The free velogicfit Frame Comparison tool offers a quick, fully-user-controlled way of comparing two or more frames side by side. You’ll find frame geometry, images (if available) and frame specifications. If you’ve got a target Bar X & Y (e.g. from ...
PC System Requirements and Compatibility Guide
This guide will help you ensure that your Windows computer is up to the task of running Velogic Studio. The requirements are different depending on whether you're running Velogic Studio Essentials (with a single depth camera) or Velogic Studio Pro ...

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