# Velogic 的支持政策

## Velogic 的支持政策是“以电子邮件为主”

* 所有支持问题应通过电子邮件发起： <support@velogicfit.com>
* 我们旨在在一个工作日内回复所有支持邮件，通常会更快
* 如果是硬件问题或需要我们查看您屏幕的问题，您可以 [在此预订远程支持会话](https://calendly.com/velogic-darren/remote-support-30).

> **为什么优先使用电子邮件？**
>
> 电子邮件使我们能够 **优先处理**以便跨越 **不同时区**来，保持 **记录** 我们的对话，以便在必要时让 **同事** 参与，并确保 **没有遗漏任何事情！**
>
> 通过聊天或社交媒体联系我们不会得到更快的回复，因此请使用电子邮件。


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