> For the complete documentation index, see [llms.txt](https://docs.velogicfit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.velogicfit.com/zh/tong-yong/support-policy.md).

# Velogic 的支持政策

Velogic 以电子邮件优先的支持政策以及如何获得帮助

## Velogic 的支持政策是“以电子邮件为先”

* 所有支持问题都应通过电子邮件发起： <support@velogicfit.com>
* 我们力求在一个工作日内回复所有支持邮件，通常会更快
* 如果这是硬件问题，或者需要我们查看你的屏幕的问题，你可以 [在此预订远程支持会话](https://calendly.com/velogic-darren/remote-support-30).

> **为什么要先发邮件？**
>
> 电子邮件使我们能够 **优先处理**，能够跨越 **不同时区**，能够保留 **记录** 我们的对话，必要时让 **同事** 参与，并确保 **不会遗漏任何内容！**
>
> 通过聊天或社交媒体联系我们不会得到更快的回复，所以请使用电子邮件。


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