Hardware Compatibility Guide

Hardware Compatibility Guide

This guide will help you ensure that your Windows computer is up to the task of running our Velogic Studio and 3D Aero products.

Basic system requirements

Velogic Studio and 3D Aero are carrying out detailed analysis of color and depth frames at 30FPS, and so require a reasonably-spec'd Windows PC:
OS: 64-bit Windows 10

CPU: Core i5 processor (7th generation)
Core i7 processor (9th generation or better)
USB: Dedicated USB3.0 or USB3.1 bus (with Intel or Renesas chipset - see Kinect camera compatibility below)

Disk: SSD

Some users have reported success running our software on Mac hardware (using Bootcamp) but we don't test with, or officially support, Apple systems.
If your computer doesn't meet these specs, but you would like to try it anyway, you're welcome to - but we won't be able to offer you support.

How to check CPU (processor) compatibility

You can check the processor by running the System Information app, and looking at the Processor entry. For example

  1. The "i9" indicates the "tier" of the processor. You should have at i5, i7 or i9.
  2. The "10900X" indicates that it's a 10th generation processor. This number should start wither either 7, 8, 9, 10 or later. If it starts with a 2, 3, 4, 5, 6 - the computer is too old to work reliably with Velogic Studio. 
  3. The number of Logical Processors can also be useful to know. This number can affect how many webcams you can use with Velogic Studio. You should have 4 or more logical processors to run Velogic Studio reliably with no webcams, and then add one logical processor per webcam
Please contact us if you would like us to help assess your system for compatibility with Velogic Studio.

Kinect camera compatibility

Velogic Studio and 3D Aero both utilise the Kinect for XBox One camera, which looks like this:
Kinect for XBox One cameraKinect for XBox One camera
Although it wasn’t a commercial success as a gaming peripheral, it remains an amazingly capable camera. It is no longer manufactured but it’s still easy to find secondhand (there were millions of them sold) and we carry stock of the camera ourselves.
The Kinect for XBox One camera connects to your computer via a USB3 adaptor. But all USB3 ports were not created equal, and the Kinect is picky about the USB chipsets it can work with.

Kinect Configuration Verifier

You can easily check whether your Windows computer is likely to be compatible with the Kinect by using the Kinect Configuration Verifier tool from Microsoft. Download and run it, and you will see a window like this:
Kinect configuration verifierKinect configuration verifier
Here's how to interpret the results:
  1. You should have green ticks for the first 5 items. If any of those are red, then your computer is definitely not compatible
  1. For the “USB controller” item:
    1. If you have a green tick then you are definitely compatible
    2. If you have an orange exclamation mark, then the tool can’t tell either way. This is quite common and not necessarily a cause for concern - many systems with this icon run Velogic Studio and 3D Aero perfectly. 
    3. If you have a red cross, then your USB controller is definitely not compatible.
  1. “Kinect Connected” will only be a green tick if you have a physical Kinect device connected.
  1. “Verify Kinect Software Installed” isn’t important, because if you don’t already have drivers, Windows should download them for you when you plug the Kinect in.
  1. “Verify Kinect Depth and Color Streams” can only be tested with a physical Kinect device connected.
The most important checks are the first 5 (basic system checks) and the "USB Controller" check. 

Other checks

If you have an orange exclamation mark for "USB Controller", there is one other check you can do yourself. Open Device Manager, and look in "Universal Serial Bus controllers". If you see a "Host controller" entry from either Intel or Renesas you're likely to be compatible. You can also search this thread for either your laptop brand or USB Controller chipset name and see if anyone has reported compatibility or incompatibility.

How to be sure

If you want to be 100% sure of compatibility before purchasing, you can obtain a Kinect for XBox One (and USB adaptor) on the secondhand market and use the "Kinect Configuration Verifier" to confirm that the final check ("Verify Kinect depth and color streams") gives a 30FPS frame rate.
Even if your current Windows computer proves to be incompatible with the Kinect - there are many inexpensive Windows laptops that are known to work with the Kinect. For example, we have customers successfully using Dell Inspiron laptops (less than $500).

Where to from here?

If you have a Kinect camera, and you can't get it working with the Kinect Configuration Verifier, your next step is our Kinect Camera Troubleshooting Guide.
If you have a Kinect camera that's working well with the Kinect Configuration Verifier, but you are having problems with Velogic Studio or 3D Aero applications, your next step is Troubleshooting Velogic Studio

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