Velogic's Support Policy

Velogic's email-first support policy and how to get help

Velogic's support policy is "email-first"

• All support questions should be initiated via email: [email protected]

• We aim to reply to all support emails within one business day, and often much sooner

• If required, we can escalate to a remote desktop session. We'll advise how to book that session if necessary.

Why email first?

Email allows us to prioritise, to work across different time zones, to keep records of our conversation, to involve colleagues as necessary, and to make sure that nothing gets missed!

You won't get a faster response contacting us via chat or social media, so please use email.