> For the complete documentation index, see [llms.txt](https://docs.velogicfit.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.velogicfit.com/general/support-policy.md). # Velogic's Support Policy Velogic's email-first support policy and how to get help ## Velogic's support policy is "email-first" * All support questions should be initiated via email: * We aim to reply to all support emails within one business day, and often much sooner * If it's a hardware problem or problem that's going to require us to see your screen, you can [book a remote support session here](https://calendly.com/velogic-darren/remote-support-30). > **Why email first?** > > Email allows us to **prioritise**, to work across **different time zones**, to keep **records** of our conversation, to involve **colleagues** as necessary, and to make sure that **nothing gets missed!** > > You won't get a faster response contacting us via chat or social media, so please use email. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.velogicfit.com/general/support-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.